Privacy Policy
Last Updated: January 2025
Our Commitment to Your Privacy
At Anagen Medical Institute, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and use our services.
Important Note: This Privacy Policy covers website data collection only. For information about how we protect your Protected Health Information (PHI) under HIPAA, please see our HIPAA Notice of Privacy Practices.
Information We Collect
Personal Information You Provide
When you interact with our website, we may collect:
- Name, email address, and phone number (from contact forms)
- Newsletter subscription information
- Consultation request details
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect:
- Browser type and version
- Operating system
- IP address (anonymized)
- Pages visited and time spent
- Referring website addresses
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and understand how you use our website. You can manage your cookie preferences at any time through the "Cookie Settings" link in the footer.
See the "Analytics and Advertising" section below for detailed information about tracking technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your consultation requests and inquiries
- Send you educational content and newsletters (with your consent)
- Improve our website functionality and user experience
- Analyze website traffic and usage patterns
- Comply with legal obligations
- Prevent fraud and ensure website security
Analytics and Advertising Technologies
Google Analytics
We use Google Analytics 4 to collect and analyze information about how visitors use our website. This service helps us understand:
- Which pages are most popular and how long visitors stay
- How visitors navigate through our site
- Which content and services are most engaging
- Technical information like browser type and device category
IP Anonymization: All IP addresses are anonymized before processing to protect your privacy.
Google Ads & Remarketing
With your consent (through advertising cookies), we use Google Ads to:
- Track conversions: Measure the effectiveness of our advertising campaigns using GCLID (Google Click Identifier) parameters
- Show relevant ads: Display ads to you on other websites based on your visit to our site (remarketing)
- Personalize advertising: Customize ad content based on your interests and previous interactions
- Cross-device tracking: Use Google Signals to understand your behavior across different devices
Cookie Categories
| Cookie Name | Purpose | Category | Duration |
|---|---|---|---|
| ami-cookie-consent | Stores your cookie preferences | Essential | Persistent |
| _ga | Distinguishes unique users | Analytics | 2 years |
| _gid | Distinguishes users within 24 hours | Analytics | 24 hours |
| _gat | Throttles request rate | Analytics | 1 minute |
| _gac_* | Conversion tracking from ads | Advertising | 90 days |
| IDE | Google DoubleClick ad serving | Advertising | 1 year |
| DSID | Links user activity across devices | Advertising | 2 weeks |
Your Control Over Tracking
You have complete control over which cookies we use:
- Click "Cookie Settings" in the footer to modify your preferences at any time
- Choose "Essential Only" to disable all tracking
- Enable "Analytics" for website analytics without remarketing
- Enable "Advertising" to see personalized ads and support our content
Data Retention Policy
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy:
After the retention period expires, data is automatically deleted or anonymized. Some data may be retained longer if required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Third-Party Service Providers
We use the following third-party services that may process your information:
- Google Analytics: Website analytics (Privacy Policy)
- Google Ads: Advertising and remarketing (Privacy Policy)
- Supabase: Secure database hosting (Privacy Policy)
- Email Service Providers: For sending consultation confirmations and newsletters
These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption technology
- Regular security assessments and updates
- Restricted access to personal information
- Secure data storage with trusted providers (Supabase)
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Cookie Control: Manage cookie preferences through the "Cookie Settings" link in the footer
- Opt-Out of Personalized Ads: Visit Google Ads Settings to control ad personalization
- Disable Analytics: Install the Google Analytics Opt-out Browser Add-on
- Browser Settings: Configure your browser to block third-party cookies or enable "Do Not Track"
To exercise any of these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: info@anagen.health
Phone: (405) 459-7779
Address: 3815 S Boulevard, Edmond, OK 73013
For HIPAA-related privacy concerns regarding your medical records, please refer to our HIPAA Notice of Privacy Practices.
Oklahoma Residents
As an Oklahoma-based healthcare practice, we comply with all applicable Oklahoma state privacy laws in addition to federal HIPAA regulations. Oklahoma residents have the right to request information about data collection and sharing practices under state law.